Loja TIM

I went to add credit, I don't know if they did because it didn't work, I tried to use the internet and it wasn't going to work, the guy who helped me the days I credited "it's just for making calls and not for the internet" and then he said that my credit bonus internet were already active (???) And I didn't know how to use my cell phone, which I've had for about four years, he said "you don't know how to activate mobile data" (what...?). I asked for a refund and they said no, I ran out of credit, lost the money and was still humiliated. The place is a real dump.

Terrible service in the store. You call *144 to try to understand why your line was transferred to someone else (just like that, I lost my phone line that I used for over 10 years. What do you mean?) and are advised to look for a physical store to resolve the problem. your problem. When you arrive at the store, the attendant has no interest in helping you. I'm talking about the attendant Mateus. Lack of will and, especially, empathy with the customer. Even though he saw that I had no means of communication, no line, he refused to lend me his cell phone so I could call the center, with the excuse that the service would take a long time! It only takes time because TIM hires people like him to work. I left the TIM store and went to Claro. What exceptional service from the girls in the store. Even though I was not a customer, they treated me with respect, consideration and tried to help me.

Great service! I was seen by consultant Alexandre, who was super polite and understood the procedure I needed.

Very good I needed to change my plan that was on my credit card to a plan that was on my bank slip and the attendant Alexandre was able to do it for me🤩

Exceptional service from Matheus. I was having problems with another operator and he explained to me how to keep the same number at Tim. Thank you very much